Okay, let’s say you’re a relatively small business and you’re just getting by with your current office equipment and what you’re asking of it. You feel as if you’re on the verge of needing to upgrade your equipment – perhaps to a multifunction printer – and considering how an MFP could streamline your workflow, your processes and your overall document management, as a whole.
But where to start? Who can you even ask to determine what your next move should be, if you even need to do anything at all? If you’re at this point in your business and looking for answers, don’t worry. These are all very valid questions to have; and to be honest, growth is good, so this is also a good problem to have!
When you first begin on the journey for answers, you’ll no doubt realize that, for the most part, the business of office solutions and document management are served mainly by two different types of copier dealers that pretty much offer relatively similar machines that do relatively similar things. Because of this, it’s important to focus mainly on who you’re choosing to help you along this enlightened path to increased productivity. Should you opt for the larger, regional copier dealer with the seemingly vast suite of resources or the trusted, local dealer that’s been around the community for longer than you can remember?
Basically, it should come down to a few key factors; how attentive they are to you and the needs of your business? What does each have to offer you and your business and how can you best be serviced by them? How much do they charge for their suite of products and services? How quickly do they address your need for service, should one arise? Do you have live people to talk to when you call in or are you merely a customer ID number to a faceless representative in a call center somewhere?
With a local dealer, you get one-on-one service with a personal relationship that’s not often found in business nowadays. Often times with a regional copier dealer, you may meet several different representatives and never really get a feel for who it is you should be calling for your business needs. Local dealers are local, which means that they probably have local showrooms where you can visit and speak with helpful and knowledgeable staff who can answer questions and demonstrate their product for you. This helps you to better understand what it is you’re buying, how it works, and what it can do for you.