Superior Document Solutions is Instrumental to Implementation and Support
Jim Schubert is the Executive Vice President with Southern States Insurance responsible for the operation of the Branch Offices and managing relationships with vendors. Not long after Jim joined the company, he saw an opportunity to take a more technological approach to handling documents and went in search of a Document Management solution.
At the same time Jim set out to find a company to work with, companies with Document Management Solutions found Jim. He did his due diligence and chose an application that would capture documents electronically at the branches and provide central storage for access by all. The next step was to choose equipment that would work with the software and enable the streamlined workflow that Jim envisioned.
Their current copier vendor seemed like a place to start. Jim met with his rep and explained what was required technically as well as his vision. When the proposal came back Jim was disappointed. The pricing was off and “they did not listen to what I wanted,” Jim explains. “They wanted to sell me what they had. When I got the proposal I could tell they were not listening to what I said.”
When it came time to install the equipment and integrate the MFPs with the Document Management software, Corey Taylor, Superior’s IT and Network specialist, went above and beyond according to Jim. “Corey learned about our document management software to get the equipment working with it so we could accomplish what we wanted. He really helped get everything working and gave us some great tips for using the solution which we still use.” Jim says, “What he [Corey] has delivered is superior to what we get from other vendors.”
Learn more about Southern States Insurance by visiting their site.